Indigo Airlines Online Booking | Image Resource : daijiworld.com India’s civil aviation industry had seen looming days during the beginning of the 21st century. When most other aviation industries around the world were prospering India was going down after years of uninterrupted growth. Lack of clear policy, inadvertent delays, lack of communication and lack of transparency were the major faults in the industry as a whole. People had lost faith in the market. Indigo as the largest player in the private sector then and now the biggest player overall took some revolutionary steps in those days to boost the industry.
The major policy initiative was to reduce all non-essential services to minimum. This didn’t mean reduction in passenger comfort but it meant that only those services would be offered which could be sustained for a long period of time and are of some importance with respect to air travel punctuality and safety. Indigo Airlines online ticket booking was also initiated as an attempt to connect to passenger and provide the much needed transparency and focus. One policy model The best way to reduce policy paralysis is to have a simple and effective policy which is easy to implement with the available resources. Indigo has a simple policy of single aircraft, single cabin class and single luggage regulations. The Airline only uses on kind of airplane, which is the Airbus 320-200 for all its flights. A flight of Indigo has only one cabin class which is economy. The economy class of Indigo is by no means an ordinary one and a number of additional but highly efficient services are provided on board.
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